Sugar CapitalWe're here to help
Have a question about Sugar Capital or your account? Our support team is glad to help. Get in touch and we'll come back to you as quickly as we can.
Before you write to us
Most questions already have an answer somewhere on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked questions - costs, withdrawals, verification and minimums.
- A method, followed the same way every time - what happens after you register, step by step.
- Pricing - what's included free and where a cost can appear.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached, identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, because most account questions are answered faster in a two-minute call than in four back-and-forth messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are usually enough for us to find the account. Never send a password, a full card number or a one-time code, no one on our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately rather than joining the standard queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained out loud | Support hours: Mon-Fri, 9:00-18:00 |
| Abuse report - /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |